Ever wondered what world-class customer engagement and loyalty looks like? If you've ever had the privilege of working with some of the biggest customer-focused brands in the business, you ultimately get to see what works and what doesn't when it comes to really winning customer hearts and minds.
This infographic shows the 7 common behaviours that I believe sets these businesses apart from the competition when it comes to engaging their customers and driving long-term loyalty and revenue growth.
There are many great public examples of customer-focused brands, including the likes of Apple, Amazon, Disney, Virgin, Tesla and Google.
Whilst I've written a few posts about this subject in the past, I thought it about time I had a go at creating a more visual version. I know it's probably not the most well-designed as it could be, but it's a first attempt so, go easy on me, please!